Terms of service

1. The service

Keepstone (“the service”, “we”, “us”) is a portfolio operating system for rental property owners. It centralizes properties, tenants, leases, rent tracking, maintenance, documents, and deadlines in one workspace. The service is a management and record-keeping tool; it is not a bank, a law firm, an accounting firm, or a licensed property manager, and nothing in the service constitutes legal, tax, or financial advice.

2. Your account

You must provide accurate information when creating a workspace and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old to use the service.

Workspaces are currently single-user: there is no way to invite additional members, and each person who needs access must create their own account. We expect to add team invitations, and when we do you will be responsible for activity by members you invite.

3. Subscriptions and billing

New workspaces include a 30-day free trial. When the trial ends, a paid subscription is required to keep using the workspace; your data is retained while your account is in good standing even if access is locked.

Payments are processed by Stripe; we never store your card details. Subscriptions renew automatically each billing period (monthly or annual) until canceled. You can cancel any time from Settings → Billing; cancellation stops future renewals and access continues through the period you already paid for. Except where required by law, payments are non-refundable.

Founding-member pricing remains in effect for as long as the qualifying subscription stays active; if it lapses or is canceled, current pricing applies to any new subscription. We may change prices with at least 30 days' notice; changes take effect at your next renewal.

4. Your data

You own the data you put into the service — your properties, tenants, leases, financial records, and documents. We claim no rights to it beyond what is needed to operate the service. You can export your reports yourself from the Reports screen as CSV or PDF at any time, and you can request a complete copy of your workspace, or its deletion, by contacting support.

You are responsible for the accuracy and legality of the data you store, including having the right to store personal information about your tenants. When you send a tenant a notice or reminder through the service, you are the sender; make sure the content complies with the laws that apply to your tenancy.

5. Acceptable use

Don't use the service to break the law, to harass anyone, to send spam, to store or distribute malicious code, to attempt unauthorized access to our systems or other workspaces, or to resell access to the service without our written agreement. We may suspend or terminate accounts that violate these rules.

6. Availability and changes

We work to keep the service available and your data safe, but the service is provided “as is” without warranties of any kind. We may add, change, or remove features over time. If we ever discontinue the service, we will give you at least 30 days' notice and a way to export your data.

7. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose. The service helps you track deadlines and balances, but you remain responsible for your own business decisions and obligations.

8. Termination

You may stop using the service and cancel your subscription at any time. We may suspend or terminate your access for material violation of these terms, with notice where practicable. After termination you may request an export of your data for 30 days, after which we may delete it.

9. Changes to these terms

We may update these terms from time to time. If a change is material, we will notify you by email or in the app at least 14 days before it takes effect. Continuing to use the service after a change takes effect means you accept the updated terms.

10. Contact

Questions about these terms: support@keepstonehq.com.